Devinci Web Solutions ("we", "us", "our") is committed to protecting the privacy of individuals whose personal information we collect, hold, use, and disclose in the course of our business activities.
This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs") contained in Schedule 1 of the Privacy Act.
By engaging our services, visiting our website, or otherwise providing us with your personal information, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
We encourage you to read this policy carefully. If you have any questions, please contact us using the details set out in section 12.
"Personal information" has the meaning given to it in the Privacy Act: information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether recorded in a material form or not.
"Sensitive information" is a subset of personal information that includes health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, and criminal record. We do not generally collect sensitive information unless it is directly relevant to our services and you have provided explicit consent.
When you engage or enquire about our services, we may collect:
When you visit our website, we may automatically collect certain technical information, including:
If you apply to work with us or engage us as a subcontractor, we may collect your name, contact details, resume, work history, references, and any other information relevant to the engagement.
We may also collect personal information you voluntarily provide when you submit a contact form, sign up for communications, or correspond with us by email, phone, or in person.
We collect personal information by lawful and fair means. We collect personal information:
Where it is practicable, we will collect personal information directly from you. Where we collect personal information from a third party, we will take reasonable steps to ensure you are made aware of the collection.
We collect and use personal information for the following purposes:
We will not use your personal information for any purpose that is inconsistent with the primary purpose of collection without your consent, or unless permitted or required by law.
We may disclose your personal information to third parties in the following circumstances:
Some of our third-party service providers may store or process data on servers located outside Australia, including in the United States and other countries. By providing your personal information, you consent to it being transferred to and held in those countries.
Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that the recipient complies with the APPs or is subject to a law or binding scheme that provides substantially similar protections. However, you acknowledge that we are not required under APP 8.1 to take such steps where you have consented to the disclosure.
We do not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.
We take reasonable steps to ensure that the personal information we hold is accurate, up to date, complete, and relevant. If you believe that information we hold about you is incorrect or out of date, please contact us so that we can update it.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These steps include:
Despite these measures, no data transmission over the internet or electronic storage method is completely secure. We cannot guarantee the absolute security of personal information and are not liable for any unauthorised access that is beyond our reasonable control.
We retain personal information for as long as it is necessary for the purpose for which it was collected, or as required by law. Client records are generally retained for a minimum of 7 years in accordance with applicable tax and business record-keeping obligations. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it securely.
Our website may use cookies and similar tracking technologies (such as pixels and web beacons) to enhance your browsing experience, analyse site traffic, and understand how visitors interact with our content.
Cookies are small text files placed on your device by a website you visit. They enable the website to remember your preferences and actions over a period of time.
You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Doing so may affect the functionality of our website. For information on how to manage cookies in your browser, refer to your browser's help documentation.
We may use third-party analytics services such as Google Analytics to help us understand site usage. These services may collect information about your use of our website and other websites. Information collected is subject to the relevant provider's privacy policy.
We may use your contact information to send you information about our services, updates, or industry news that we believe may be of interest to you, where you have opted in to receive such communications or where permitted by applicable law.
You may opt out of receiving direct marketing communications from us at any time by:
We will process opt-out requests promptly. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related communications necessary for the delivery of our services.
Under the Privacy Act, you have the right to request access to personal information that we hold about you. To make an access request, please contact us in writing using the details in section 12.
We will respond to your request within a reasonable time (generally within 30 days). In most cases, access will be provided free of charge. However, if your request is complex or voluminous, we may charge a reasonable fee to cover the cost of providing access, and we will notify you of any fee in advance.
We may decline to provide access in certain circumstances permitted by the Privacy Act, including where access would unreasonably impact the privacy of another individual, where it would prejudice legal proceedings, or where required by law. If we decline to provide access, we will provide written reasons.
If you believe that personal information we hold about you is inaccurate, incomplete, out of date, or misleading, you may request that we correct it. We will take reasonable steps to correct the information promptly or, if we do not agree that correction is warranted, we will add a note to the record setting out your view.
If you have a concern or complaint about the way we have handled your personal information, please contact us in the first instance using the details in section 12. We will acknowledge your complaint promptly and aim to resolve it within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
GPO Box 5218, Sydney NSW 2001
For any privacy-related enquiries, access or correction requests, or complaints, please contact us:
Devinci Web Solutions
Petrie, Moreton Bay QLD, Australia
ABN 75 235 287 002
We will endeavour to respond to all privacy enquiries within a reasonable timeframe.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be made available on request and will apply to personal information held at the time of the update.
We encourage you to review this policy periodically. Continued engagement with our services after an update takes effect constitutes your acceptance of the revised policy.